Privacy Policy

1. About This Policy

Rays Haulage Pty Ltd (ABN 45 070 137 414), Rays Logistics (Aust) Pty Ltd (ABN 65 142 101 559), and Rays Truck Repairs Pty Ltd (ABN 84 617 315 723) — collectively referred to as "Rays Haulage", "we", "us", or "our" — are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

We collect personal information necessary to provide our transport, logistics, and vehicle repair services. This may include:

• Name, job title, and company name
• Contact details — phone number, email address, and business address
• Freight and delivery information — pickup and delivery addresses, cargo descriptions, weight, and dimensions
• Vehicle information for repair bookings — make, model, registration, and fault descriptions
• Billing and invoicing information
• Communications sent to us via phone, email, or our website enquiry form

We collect information directly from you when you request a quote, make a booking, contact us, or use our services. We do not collect sensitive information (as defined by the Privacy Act) unless it is necessary and you have consented.

3. How We Use Your Information

We use your personal information to:

• Provide quotes, process bookings, and deliver our transport, 3PL, and repair services
• Communicate with you about your jobs, bookings, or enquiries
• Issue invoices and manage payments
• Comply with legal and regulatory obligations, including those relating to heavy vehicle compliance
• Improve our services and respond to feedback
• Contact you about relevant services or promotions (you may opt out at any time)

We will not use your personal information for any purpose not described in this policy without your consent, unless required or authorised by law.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may disclose your information to:

• Subcontractors or partner carriers engaged to assist in fulfilling your transport or logistics requirements
• Third-party service providers who assist us with business operations (e.g., accounting, IT systems) under confidentiality obligations
• Government agencies or regulators where required by law (e.g., the National Heavy Vehicle Regulator)

We take reasonable steps to ensure any third party who receives your information handles it in accordance with Australian privacy law.

5. Storage and Security

Your personal information is stored securely in our business systems, which may include cloud-based software. We take reasonable technical and organisational measures to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

We retain personal information only for as long as necessary for the purposes described in this policy, or as required by law.

6. Accessing and Correcting Your Information

You have the right to request access to personal information we hold about you, and to ask us to correct any inaccurate or outdated information. To make a request, contact us using the details below. We will respond within a reasonable timeframe and at no charge in most cases.

7. Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Contact Us

For any privacy-related queries, please contact:

• Rays Haulage Pty Ltd
• 5–7 Belfast Place, Glendenning NSW 2761
• 02 8867 4000
• operations@rayshaulage.com.au